Returns & refunds

This page explains three different things: what you can return because you changed your mind, what happens if something is faulty, and the legal right of withdrawal for customers in the EU, the UK and the EEA. Where more than one applies, you get whichever is better for you.

1. Changed your mind: 30 days

You can return unworn items within 30 days of delivery for a refund of the item price. Swapping a size works the same way.
Try socks and wraps on as you would in a shop, over your own sock or top if you like. Please do not wear them to a class: items that have been worn or washed, or that have a used silicone print, cannot be returned for a change of mind.
Towels and bags must be unused and unwashed.
Email us first at support@formik.shop with your order number. We reply with the return address and instructions. Please do not send anything to our company address.
You pay the cost of sending a change-of-mind return to us. We recommend a tracked service.
We refund within 14 days of receiving the items, to the payment method you used.

2. Something is wrong: your consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In practice: if an item arrives faulty or damaged, is not what you ordered, or does not match its description, email us with your order number and a photo. There is no 30-day limit on this. We pay the return postage (or ask you to keep the item) and, depending on the problem, replace it, repair it or refund you.

Customers in the EU, the UK and the EEA also have the statutory legal guarantee of conformity in their country (in the EU, at least two years from delivery). Nothing on this page limits those rights.

3. Customers in the EU, UK and EEA: 14-day right of withdrawal

If you live in the European Union, the United Kingdom, Norway, Iceland or Liechtenstein, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you, or a third party other than the carrier named by you, take physical possession of the goods. For an order delivered in several parcels, it ends 14 days after the last parcel arrives.

To exercise it, tell us clearly that you withdraw. The easiest way is the withdrawal button; you can also email support@formik.shop or use the model form on that page (you do not have to). It is enough to send your notice before the 14 days are up.

Effects of withdrawal

If you withdraw, we refund all payments received from you, including the standard delivery cost (not any extra cost of a more expensive delivery you chose), without undue delay and no later than 14 days from the day we are informed of your decision. We use the same means of payment you used, unless you expressly agree otherwise; you will not pay any fees for the refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

Send the goods back without undue delay and no later than 14 days from the day you told us of your withdrawal. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Refund timing

Once a refund is issued, card refunds usually reach your account within 5–10 business days and PayPal refunds within a few days, depending on your bank or PayPal. Refunds are made in the currency you paid in.

Cancelling an order

If your order has not been dispatched yet, email us and we will cancel it and refund you in full. Once it has been dispatched, return it as described above.