CT. LEGAL
Privacy Policy
Last updated: 9 October 2026
This policy explains how Internet Services Australia 1 Pty Limited, trading as FORMIK (“we”), handles personal information when you visit formik.shop, place an order or contact us. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth) and, for visitors and customers in the EU, the UK and the EEA, the General Data Protection Regulation (GDPR) and the UK GDPR.
1. Who is responsible
Internet Services Australia 1 Pty Limited, ACN 152 631 082, ABN 50 152 631 082, NSW 2000, Australia. Privacy questions and requests: support@formik.shop, phone +61 2 8294 8828.
2. What we collect and why
| Information | Why we use it | Legal basis (GDPR) |
|---|---|---|
| Name, email, phone (optional), billing and delivery address, order contents | To process, deliver and support your order, send order emails, handle returns and refunds | Performing our contract with you (Art. 6(1)(b)) |
| Payment status and transaction reference (not your full card number) | To take payment and issue refunds | Contract (Art. 6(1)(b)) |
| Order and invoice records | To meet tax and accounting record-keeping duties | Legal obligation (Art. 6(1)(c)) |
| Messages you send us (contact form, email, withdrawal form) | To answer you and handle withdrawals and complaints | Contract or our legitimate interest in answering you (Art. 6(1)(b), (f)) |
| Account details if you create an account (email, password stored encrypted, addresses) | To let you see orders and check out faster | Contract (Art. 6(1)(b)) |
| Technical data: IP address, browser, pages requested, cart and language cookies | To run the site securely, keep your cart, language and delivery country, and prevent fraud | Legitimate interest in a secure, working shop (Art. 6(1)(f)) |
Name, email and address are needed to complete an order; without them we cannot deliver. Everything else is optional. We collect information directly from you, and payment status from our payment providers. We do not buy personal information, we do not use it for automated decisions that affect you, and we do not send marketing emails.
3. Who we share it with
- Payment providers: Stripe (card payments) and PayPal, which process your payment details under their own privacy policies.
- Hosting: Hostinger, which hosts this website and its database.
- Carriers: the postal or courier service delivering your parcel receives your name, delivery address and, if given, phone number.
- Email: our email service provider, to send order and support emails.
- Authorities: where the law requires it, for example tax authorities.
We do not sell or rent personal information.
4. Overseas disclosure
We are based in Australia and our customers are in Europe and North America, so your information is handled in more than one country. It is likely to be stored or accessed in Australia, the United States, the United Kingdom, member states of the EU and EEA, and the country your parcel is delivered to. For transfers of personal information from the EU, the UK or the EEA, we rely on adequacy decisions where they exist or on the European Commission’s standard contractual clauses (and the UK addendum) with our providers.
5. How long we keep it
- Order and invoice records: as long as tax and corporate law requires, generally at least five years after the end of the financial year of the order.
- Messages and withdrawal requests: up to three years after the matter is closed.
- Customer accounts: until you delete the account or ask us to; inactive accounts are deleted after three years.
- Server logs: up to 30 days.
6. Security
The site uses HTTPS throughout. Card details are entered on our payment providers’ encrypted forms and never reach our servers. Access to order data is limited to the people who need it to serve you.
7. Your rights
You can ask us for access to the personal information we hold about you and ask us to correct it (Australian Privacy Principles 12 and 13). If the GDPR or UK GDPR applies to you, you can also ask us to erase it, restrict or object to its use, or give it to you in a portable format, and you can withdraw any consent at any time. Email support@formik.shop; we answer within 30 days. We may need to confirm your identity first.
8. Complaints
Please contact us first and we will try to resolve it. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au), to the data protection authority in the EU country where you live, or in the UK to the Information Commissioner’s Office (ico.org.uk).
9. Cookies
We only use cookies the shop needs to work. See our Cookie Policy.
10. Children
Our shop is not directed at children under 16 and we do not knowingly collect their information.
11. Changes
We may update this policy. The date at the top shows the latest version.