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CT. HELP

FAQ

Which size should I order?

Measure your foot from heel to the tip of your longest toe. S fits 22–23.5 cm (EU 35–37), M 23.5–25 cm (EU 38–40), L 25–27 cm (EU 41–43). The size guide has UK and US sizes and the wrap sizes.

How many socks are in a pack?

Every grip sock product is two pairs: one pair in each of the two colours named on the product page. Sets are three to five pairs, all in the size you choose.

Do the socks stop me slipping?

We do not rate grip. The silicone print gives the sole a textured surface, but how any grip sock behaves depends on the floor or equipment, sweat and wear. Check your footing before you load a spring or move onto the platform.

What is the print made of?

The print on the sole of the socks and the underside of the towels is silicone. On the wraps the pattern is knitted into the fabric; on the bags it is printed on.

How do I wash them?

Socks: inside out at 30 °C with similar colours, no high-heat tumble drying, no ironing on the print. Towels: 40 °C, print side out. Wraps: hand wash cold or wool cycle, dry flat. Care notes are on every product page.

Which currency will I pay in?

The currency of the country you ship to: USD, EUR, GBP, DKK, SEK, NOK, CHF or CAD. Prices are shown with the currency code. Change the country under Ship to at the top of the page.

Will I pay import duties?

If your parcel enters your country from outside its customs area, import VAT, duties or a carrier fee may be charged on arrival and are paid by the recipient. See Delivery & duties.

How can I pay?

The payment methods available for your order are shown at checkout. Card payments are processed by Stripe and PayPal payments by PayPal; we never see or store your full card number. Your statement will show FORMIK.

Can I change or cancel my order?

Yes, until it is dispatched: email us with your order number. After dispatch, you can return it; see Returns & refunds.

Something arrived faulty. What now?

Email us with your order number and a photo. We pay the return postage and replace, repair or refund it. Your consumer guarantees apply; there is no 30-day limit for faults.

Is a class kit cheaper than the pieces?

No. A kit is a way to see and add the pieces in one print together. Every piece costs the same in a kit as on its own.